Last Updated: September 27, 2017
Please note that Arena Education may contain links to other websites and occasionally other websites may be co-branded with the Arena Education or an affiliate’s trade name. Websites that are linked to the Service or carry the Arena Education brand may have privacy policies which differ from that of Arena Education.
HOW TO REACH US
INFORMATION WE COLLECT
Registration Information. You are not required to register or give us any personal information about yourself in order to visit the Website and or to view certain features made generally available on our Website. However, we may offer you the opportunity to register with us or to sign up for our mailing list. Although registration is not required to visit our Website, in order to access our premium features available on our Website, and in order to use certain other services that may be offered on our Website, you will be required to register and create an account with Arena Education (“Arena Education Account”). When you create your Arena Education Account, you will be required to provide certain personal information from you, including your first and last name, a username (which will be your email address), the country in which you reside, your phone number and a password. At other times, you may also be asked to provide us with additional information, such as your age, gender, and other personal information about yourself in order to receive additional information about our services.
In addition, prior to using the Service, you may also be required to provide information of your credit card or other payment instrument and your billing address. If you authorize us to do so, we will retain your credit card information in our database to facilitate your checkout process for future transactions, all in accordance with regulations issued by credit cards networks.
As part of the process to create a Arena Education Account or to participate in certain promotions offered by Arena Education such as entering sweepstakes, contests, surveys, newsletters, etc., in addition to name, email and address, you may be asked to provide certain information which, by itself, does not personally identify you. For example, you may be asked to provide information concerning your education or preferences, purchasing habits, and the like. Arena Education may request this information in order to enhance your online experience by understanding you better and to also make you aware of new services, programs or offers in which you may be interested.
Automatic Collection of Data. You may be able to visit our Website and use certain of our services while remaining anonymous. However, whether you have registered with us or not, Arena Education may still collect certain non-personally identifiable information about your use of our services. For example, Arena Education might collect information concerning the type of Internet browser you are using, the type of computer operating system you are using, your IP address, your connection speed, the domain name of your Internet service provider, the geographic location from which you are accessing our service and/or the Website or advertisement from which you linked to the Website. When you use a mobile device like a tablet or phone to access our Service, we may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identifies your mobile device. Once you have registered with us, we also track and collect information about you, including your transactions with us, our affiliates, or others, and your site usage patterns, such as the pages on the Website you have visited, searches you have conducted and the amount of time you have spent on our Website. If you contact us, we may keep a record of your correspondence.
Cookies. When you visit our Website or click through hyperlinks appearing thereon, or use one or more of our services, we may use an industry-wide technology called “cookies” which stores certain information on your computer and which will allow us to customize your experience to better match your interests and preferences or simply facilitate your signing in to use the services. Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. Please note, however, that if you set your browser to block acceptance of cookies, you may not be able to use the Service or enter our Website or it may otherwise adversely impact the functionality of the site. By allowing your browser settings to accept cookies from this Website or Service, you consent to our placement of cookies on your personal computer and/or technology device. However, Users of our Website and Service can set their browsers to accept or reject all, or certain, cookies. Please note that if you set your browser to disable cookies or other technologies, you may not be able to access certain parts of our Website or Service and other parts of our Service may not work properly. For more information about cookies, click this link: www.aboutcookies.org.
Testimonials. Arena Education may post customers’ testimonials on our Website, which may contain personal information from our customers. Once you accept the Terms of Service applicable to the Service, you give your consent to Arena Education to publish any testimonial, post, comments, name and any other representations.
WHAT WE DO WITH YOUR INFORMATION
In general, Arena Education may use information about you to provide and improve its Service. Arena Education may share this information with the suppliers of content on the service, affiliates and other entities in non-personal form to show general demographic and preference information among users of the Service or for other purposes. This information may include usage and demographic data, but it will not include personal information (such as your email address).
As part of the Service, Arena Education may provide you feedback regarding your progress in the form of video messages hosted on third party websites, which messages can be viewed by other users of such third party websites. Although these video messages will not identify you by name or photograph, if you do not wish to receive such feedback, you will have the ability to opt-out of receiving and having such messages hosted on the third party websites.
In order to keep you informed about our services, we may send emails and announcements that are needed for the administration of our Website and Service. We also may provide our users with the option of joining our mailing list to receive additional information about our Website, services, and offers, including the services and offers of Arena Education LLC or its affiliates. Additionally, we may, from time-to-time, allow you to choose whether you would like to receive mailings from third parties with whom we have affiliate relationships. You will always have the ability to change your options by accessing your Arena Education Account. Each marketing e-mail from Arena Education will include instructions on how to unsubscribe from our mailing list.
Following termination or deactivation of your account, Arena Education, its Affiliates, or its Service Providers may retain information associated with your profile information for a commercially reasonable time for backup, archival, and/or audit purposes.
We use reasonable security methods to protect the data that resides on our servers. However, because no security system is impenetrable, we cannot guarantee the security of our servers. It is also possible that information you supply to us will be intercepted during transmission.
Whenever you give Arena Education sensitive information (e.g., credit card numbers), Arena Education will take commercially reasonable steps to protect such information by establishing a secure connection with your Web browser. Arena Education employs an industry standard technology known as a secure-socket-layer (“SSL”) to protect the transmission of payment information to the Website. You can check the security of your connection by looking at the address in your browser window. After you have accessed a secure server protected by SSL, the first characters of the address will change from “http” to “https.”
Please do your part to help us. To help protect your Arena Education Account information, please keep your password secure. Your password will be maintained on our system in encrypted form because Arena Education understands that privacy is important to you. Arena Education will generate a link to create a new password in case you forget it and send it to the email account you provided. This will not affect your settings in any way. We suggest that you pick a non-obvious password that mixes numbers and letters. In addition, we recommend that you do not divulge your password to anyone. Ultimately, you are responsible for maintaining the secrecy of your passwords and any Arena Education Account information.
Remember to sign out of your Arena Education Account, and close your browser window whenever you leave your computer. This is to ensure that others cannot access your personal information because your computer may be accessible to others or used in a shared setting.
Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA) as amended from time to time, we will never knowingly request personally identifiable information from anyone under the age of thirteen (13) without requiring parental consent. Any person who provides their personal information to us through the Service represents that they are 13 years of age or older. Arena Education does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register for the Service.
Arena Education does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent or except as part of a specific program or feature for which you will have the ability to opt-in. However, please note that if an advertiser asks Arena Education to show an advertisement to a certain audience or audience segment and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they were trying to reach.
LINKS TO OTHER SITES
Linking to other sites is an integral part of the functionality of the Internet, including our Website. Any link to a page which displays a URL other than a domain name that ends in arena.org in the address window of your browser is a link to a site outside of our service and thus outside the control of Arena Education. This includes links to our suppliers of content on the service, affiliates, and links to any other third parties that may be linked to Arena Education. These other sites may send their own cookies to you, collect data or solicit personal information. Arena Education cannot guarantee and is not responsible for the content of outside sites.
Please keep in mind that whenever you give out personal information on other sites (for example via message boards or chat), that information can be collected and used by people you don’t know. While Arena Education strives to protect our visitors’ personal information and privacy, we cannot guarantee the security and privacy of any information you disclose at other sites, and you do so at your own risk. Please learn about the privacy and security practices and policies of external websites before providing them with personal information.
SPECIAL NOTE TO INTERNATIONAL USERS
The Service is hosted in the United States. If you are a user accessing the Service from the European Union (EU), Asia, or any other region with laws governing personal data collection, use, and disclosure, that differ from United States laws, please note that you are transferring your personal data to the United States which does not have the same data protection laws as the EU and other regions, and by providing your personal data you consent to:
the transfer of your personal data to the United States as indicated above.
HOW TO REVIEW, UPDATE OR DELETE YOUR REGISTRATION INFORMATION
As part of your use of our Service, you are responsible for updating your submitted registration information so that it is both current and complete. In order to update your registration information, please contact an advisor by calling the number that appears on our website, or from your learning platform, choose one of the contact methods in the Contact Us link. You may also change your location, contact information, and mail address by visiting: learningplatform.arena.org/account/preferences.html.
INVITATIONS – REFER A FRIEND
If you decide to refer a friend to our site, contests or promotions, we ask you for the friend’s name, email address, and country. Arena Education will then send an automatically generated email message inviting your friend to visit our site and/or experience our contests or promotions. Your friend will be subject to this Privacy Policies and the terms of service of Arena Education.